To the Players of Anarchy Online: Let me state the obvious: Anarchy Online is not a perfect game. Far from it. As the president of Funcom, it is time to share some thoughts and reflections with our community.

Anarchy Online has become a highly controversial title. It is a great game with lots of potential, but it is also the game everyone talks about when they are discussing bad launches and lack of customer service. We have placed ourselves in this situation, and instead of looking back, pointing out all the mistakes we have done, I will explain to you what we intend to do to make Anarchy Online better.