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  Friday, Mar 8, 2002 Report News | Archive | Top  
No XBox Recall In Japan
- Posted 8:26 AM By Kagato
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The rumors and reports have been flying arround that Microsoft was issuing a recall of it's XBox units that recently went on sale in Japan. Microsoft has put out this press release to ensure everyone that there is no recall and to explain the situation that spawned these reports. Snip
REDMOND, Wash., March 7, 2002 -- An apparent misinterpretation of information on a Microsoft Japan Web site resulted today in a media report of a recall of Microsoft's Xbox™ game console in Japan. This report is incorrect. There is no recall of Xbox in Japan or any other market.

The Xbox Japan Web site did report that Microsoft Customer Care Japan had received a small number of inquires (significantly less than one percent of systems sold) from customers reporting small scratches to the outside edge of some game disks after use in the Xbox game consoles. While this is not a common occurrence, and minor scratching is primarily a cosmetic issue that does not affect performance, a positive customer experience is of the utmost importance to Microsoft. Xbox Japan responded accordingly in its statement offering to evaluate any Xbox system that a customer is concerned about. If a system needs to be repaired or replaced for any reason, Microsoft will do this immediately.

After successful launches in North America and Japan, demand for Xbox continues to be high in all launched markets, and production continues at a rapid pace. Microsoft will launch Xbox in Europe and Australia on March 14, 2002.
Amazing how PR skates around these kinda topics, no word on how many people have reported this issue.
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